Fishbowl Solutions Now Offering Customization Support Program for Oracle Universal Content Management (Stellent)
Fishbowl’s Oracle UCM Customization Support Program allows for hassle-free help from a dedicated resource.
Minneapolis—February 18, 2009—Fishbowl Solutions, Inc., a software, services and consulting company, delivering solutions for Oracle® Universal Content Management (UCM), announces a new support program for Oracle UCM.
Oracle’s UCM system is not built to be a “one size fits all” solution. Organizations customize their UCM system to fit their individual needs through add-on components, custom components, custom forms, workflows and more. However, customizations fall outside of Oracle’s basic support contract, so when a problem arises involving customizations, the organization is left on their own to find the time and/or expertise to fix it. Recognizing this need, Fishbowl has expanded their current support offerings to include a Customization Support Program.
“Our Customization Support Program acts as an insurance policy for customizations to the Oracle UCM system, since customization problems often arise with no warning. Our program provides the coverage to get your system back up and running quickly, and allows you to avoid surprise costs down the road. This is especially important when budgets are shrinking and funds are hard to come by,” said Tim Gruidl, President and CEO of Fishbowl Solutions.
Fishbowl’s Customization Support can handle anything from the basic questions around the Oracle UCM system, to the specific needs of an organization’s environment and questions about their customizations. Fishbowl has provided Fishbowl product support and Oracle UCM support for the last 9 years, and has the infrastructure in place to track, escalate, and generate reports for issues. A Support Engineer is assigned to each organization and is backed by an experienced support team, ensuring knowledge of the organization’s environment and customizations, and giving confidence that customers will receive knowledgeable and timely support.
About Fishbowl Solutions
Fishbowl Solutions (www.fishbowlsolutions.com), areas of expertise include: Oracle® Universal Content Management and PTC’s Product Development System. Fishbowl Solutions has an outstanding reputation of working with Oracle® (formerly Stellent) content management and exceeding customer expectations. Fishbowl Solutions provides a competitive advantage in the market due to its own suite of add-on software solutions.
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Media Contact: Amanda Broman
Phone: (962) 465-3462