Company Name: Medtronic
Company Industry / Vertical: Medical Technology
Company URL: www.medtronic.com
Apple-Medtronic Video Profile on Apple.com
Fishbowl Solution's Mobility Whiteboard Discussion Guide Video
Fishbowl Solution's Mobile ECM Consulting Services
Fishbowl Solution's iOS Mobility API
Medtronic is the global leader in medical technology with a mission to alleviate pain, restore health and extend life. The company’s field employees interact with healthcare providers every day, sharing important information about Medtronic products and services. In the past, sales reps had to locate, organize and even print product collateral and take hundreds of pages with them. With recent advances in information technology, Medtronic had an opportunity to build a system that could share documents and presentations to explain complex and highly technical products through a visually rich, interactive, easy to use, mobile platform. The solution needed to be a system that is very accessible – requiring little to no training while abiding by the Medtronic security policies already in place.
Solution
Medtronic began investing in personal mobile technologies in April 2010. In the fall of 2010, Fishbowl helped develop a Mobile Content Management System (mCMS) that allows employees to access Oracle WebCenter Content (formerly Oracle Universal Content Management) on the iPads via a proprietary Medtronic mobile app (developed with InFuse Medical, see image to the left).
Benefits
- Users quickly retrieve the latest information — including dynamic videos, presentations, and PDF files
- Content can be downloaded for offline viewing
- Downloaded content is organized within preset folders, or can be sorted into folders for easy navigation
- Product literature can be emailed during or immediately after meetings using the application’s built-in secure email drop function
- Assists Medtronic in complying with regulations: all content that the mCMS application references is stored in Oracle WebCenter’s secure repository and all revisions are tracked in the system
- Access to content is restricted based on credentials, and Medtronic uses Fishbowl’s Advanced User Security Mapping component to automate the mapping of LDAP security groups to Oracle WebCenter accounts
- IT department values the fusion of the personal mobile technologies and the mCMS application: it leverages the existing security and architecture
