upcoming webinar

Realize Six Figure Cost Savings using Digital Assistants for Customer Service

April 2 & 3, 2019

We’re working with companies like yours to implement digital assistants to ensure consistent customer service interactions online. One large office supply retailer is saving $250,000 annually by deflecting 30% of live agent calls to an online chatbot. Come hear more about their story and learn how digital assistants can help save money and improve customer experiences.

recent news

FEBRUARY 5, 2019

Silvester to Lead Fishbowl’s Business Expansion in Europe, the Middle East, Africa (EMEA), and Beyond

recent news

Fishbowl Solutions announces general availability of the XML Feed Connector for Google Cloud Search

January 31, 2019

Feed support simplifies migrations for Google Search Appliance customers by enabling reuse of existing customizations and integrations.

The latest from our blog…

Building a Custom Component with the Oracle Digital Assistant

Often times, a digital assistant must execute on logic that can’t be written in the YAML or in a Q&A and should therefore use a custom component. Some use cases for a custom component might be: sending an email to the user or bot administrator, making an API call with user input, or connecting to an external data source to return user’s information…

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Introducing Fishbowl’s XML Feed Connector for Google Cloud Search

Last November, Google released Cloud Search with third-party connectivity. While not a direct replacement for the Google Search Appliance (GSA), Google Cloud Search is Google’s next-generation search platform and is an excellent option for many existing GSA customers whose appliances are nearing (or past) their expiration. Fishbowl is aiming to make the transition for GSA customers even easier with our new XML Feed Connector for Google Cloud Search…

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