Great customer service during the holiday shopping season will be critical, but most retailers still struggle due to the volume of online requests they receive and their inability to scale. Watch this webinar recording to see how retailers are using digital assistants for customer service leading to reduced costs and better customer experiences overall.
recent webinar series
October 24 & 31
Watch our October webinar series on demand. First webinar was a recap of what we learned at OpenWorld 2019 regarding WebCenter, Content and Experience Cloud, Digital Assistants, and more. Second webinar is a demo and discussion of our newest WebCenter product – Office Online Server Connector.
September 16-19, 2019
The 2019 Oracle OpenWorld conference takes place in San Francisco, CA. Fishbowl’s Oracle WebCenter and Cloud experts will be attending to share our knowledge and learn from other presenters and exhibitors. We look forward to discussing how organizations can utilize on-premise, cloud, or hybrid solutions to manage and distribute high-value content through targeted channels.
recent Webinar with google
August 22, 2019
Watch our webinar recording to see how Fishbowl Solutions and Google are partnering to deliver next generation, cloud search platforms to help customers gain new data insights across their enterprises. Come see the new search capabilities Google has added, as well as how these can be used to improve processes within customer service and product management.
The latest from our blog…
Integrating Live Agents using Oracle Service Cloud, Zendesk, and ServiceNow with the Oracle Digital Assistant
Oracle Digital Assistant (ODA) is a robust and versatile chatbot platform that can be utilized in a variety of use cases. One such use case is to provide relief to a costly and overworked live agent support staff…read more
Shoppers aren’t the only group of people stressed out during the holidays. As they rush from store to store looking for bargains or last-minute gifts, or peruse company websites checking on product availability, another group is trying to handle the increase of questions or requests that shoppers have during this crazy time…read more
A Webinar Series for WebCenter Customers: What did you miss at Oracle OpenWorld and how can you use WebCenter with Microsoft Office
Fishbowl Solutions has been attending and sponsoring Oracle OpenWorld for over 10 years. While the topics and technologies have changed significantly over that time, and Oracle WebCenter has become less of a focus at the event, the Fishbowl team still always brings back new information regarding WebCenter from OpenWorld…read more