If you’re attending Oracle Modern CX in London on November 20, and you’re interested in learning how digital assistants (chatbots) can automate the customer service experience, this is a can’t miss session. Join Fishbowl’s Oracle Sales Manager for EMEA, Peter Silvester, as he details what it takes to build such conversational service experiences across customer service, sales, and marketing domains.

Track 1 – The Era of Invisible Interfaces – From Smart Product to Digital Assistant

Title: Lessons Learned From The Pioneers Of Conversational Service

Abstract: Customer service and call centers have been at the forefront of automating conversations for many years. Both the call deflection cost savings as well as the increase in customer satisfaction from fast self service provide a clear return on investment. We will have a closer look at state-of-the-art conversational service. What is best practice in providing chatbot access to large knowledge bases? How can we us AI and ML to help with smarter intent detection and more human “feel”? What are the learnings from bridging machine and human conversations? And how to open the service conversations into sales and marketing domains?

Date: Wednesday, November 20

Time: 13:40

The full agenda for the event can be found here: https://www.oracle.com/uk/a/ocom/docs/agenda-mcx-uk.pdf

Feel free to contact Peter via email – psilvester@fishbowlsolutions.com – to set up a meeting while at the event. You can also connect with Peter on LinkedIn: https://www.linkedin.com/in/petersilvester.