Oracle Modern Customer Experience

April 10 – 12, 2018
McCormick Place Chicago

This year’s Oracle Modern Customer Experience event will be held from April 10 -12 at the McCormick Place in Chicago, IL. Fishbowl’s president and founder, Tim Gruidl, will be attending the event and presenting on how chatbots are helping organizations drive sales efficiencies, enhance employee onboarding, and increase customer service satisfaction. If you’re interested in meeting with Tim at Modern CX, contact us before the conference to set something up.

Presentation Information

Modern CX Hackathon Judging and Awards Ceremony

Five teams battled it out at Oracle headquarters in the second Modern CX Hackathon, and now it’s time to crown the winner. In this session learn which team built the most innovative app with Oracle CX technologies. Watch each team present its app to the esteemed panel of judges and hold your breath as we announce the winner.

  • Session: THT1640
  • Date/Time: Tuesday, Apr 10, 05:20 p.m. – 06:10 p.m.
  • Location: Smarter CX Theater
  • Presenter: Tim Gruidl, President and Founder, Fishbowl Solutions

Four Practical and Profitable Chatbot Use Cases in the Enterprise

Chatbots have created new ways to interact with customers and employees. Users can talk with a chatbot in a browser or on a smartphone 24/7 through popular applications such as Facebook Messenger. Their ability to automate routine tasks and provide quick answers help organizations cut costs, improve customer/employee service, and drive operational efficiencies. If your organization is considering the use of chatbots and looking for practical and profitable use cases, then come to this session. Attendees learn the reasons organizations are implementing chatbots, and specifically how chatbots are being used to automate and improve sales enablement, customer service, employee onboarding, and field service operations.

  • Session: BRK1259
  • Date/Time: Wednesday, April 11 – 4:15 PM to 5:00 PM
  • Location: W181c – Level 1 West Building (McCormick Place)
  • Presenter: Tim Gruidl, President and Founder, Fishbowl Solutions

Oracle Mobile, Social, and Chatbots: Your Next-Gen Sales Enablement Platform

Come to this session to learn how to transform your Oracle Sales engagement platform with Oracle Mobile Cloud Enterprise and use intelligent chatbots to provide a conversational experience. Learn how Fishbowl Solutions used a chatbot UI to give sales and marketing teams quick answers to sales-related questions, avoid help desk frustration, and delight the customer. Hear several use cases including how a field sales rep can use an intelligent sales chatbot built using the Oracle Mobile Cloud Service to view pricing and analytical data to get answers fast.

  • Session: BRK1250
  • Date/Time: Thursday, April 12 – 10:45 AM to 11:30 AM
  • Location: Collective Learning Room
  • Presenter: Tim Gruidl, President and Founder, Fishbowl Solutions; Krishna Mulukutla, Principal Product Manager, Oracle