Hospitality company improves employee efficiency and engagement with Oracle’s HR digital assistant
One of the most popular use cases for a digital assistant (chatbot) is within customer service. For this use case, the digital assistant (DA) is typically integrated with a company’s website. FAQs, account management, and purchase-related questions can all be asked and answered by the DA, deflecting such questions away from live agents and therefore reducing overall customer service costs. In fact, Fishbowl Solutions is working with an office supply retailer who is using a DA to deflect 30% of live agent chat sessions, leading to an annual savings of $250,000.
Similar cost savings can be realized with a DA for employee service. For this use case, the DA becomes an employee virtual assistant, helping employees get their HR-related questions answered quickly, view their work schedules, update their personal information, and much more. This means employees could use their mobile device to view role, department, and company-specific information 24 x 7 and while on the go.
Fishbowl Solutions is also currently working with a hospitality and entertainment company on a digital assistant for employee service that they are rolling out to their workforce of 2,500+ employees. Watch the recording below to learn:
- Employee (HR) service business problems and how digital assistants can help
- Why the customer chose the Oracle HR digital assistant
- What an HR digital assistant can do – what questions can it answer and how
- How to architect and integrate a digital assistant with ServiceNow, Kronos, and PeopleSoft HCM