Blog - Chatbots

Fishbowl Solutions Assists Entertainment Company in Helping Employees Save Time and be more Informed using Oracle’s Digital Assistant Integrated with Oracle Service Cloud, PeopleSoft, and Kronos

An entertainment and hospitality company was struggling to easily inform and engage their 25,000 employees with human resources (HR) related matters. They desired to provide their employees with a much more modern and efficient means to access this information…

read more

Building a Custom Component with the Oracle Digital Assistant

Often times, a digital assistant must execute on logic that can’t be written in the YAML or in a Q&A and should therefore use a custom component. Some use cases for a custom component might be: sending an email to the user or bot administrator, making an API call with user input, or connecting to an external data source to return user’s information…

read more