Oracle Digital Assistant and Chatbot Consulting Services

Use data effectively. Get answers quickly.

They’re mobile. They’re smart. They’re here to revolutionize how work gets done. They’re Digital Assistants. Progressive organizations are using digital assistants to augment and improve customer service, streamline sales processes, and provide
employees with access to tech support, benefits information, and answers to frequently asked questions (FAQs). Fishbowl Solutions is the leading developer for the Oracle Digital Assistant platform, and we can design and implement a digital assistant specific to your use case.

Pick your use case. Link your backend data systems. Automate your critical business processes.

Digital assistants are more than just chatbots. They are able to connect backend systems like Oracle Service Cloud, Engagement Cloud, and Oracle E-Business Suite, or third-party applications such as Salesforce, ServiceNow, and Zendesk. They bring information from these systems into familiar interfaces like Facebook Messenger, Slack, or smartphones. Through simple conversations backed by artificial intelligence, they help users get the answers they need when they need them.

Digital Assistant for ServiceNow

Employees can create service tickets in ServiceNow using Slack, while IT/support can respond to tickets or incidents.

Digial Assistant for Zendesk

Collect relevant customer information and seamlessly hand off to a human agent for customer service & support.

Digital Assistant for Salesforce

Streamline sales admin tasks in Salesforce. Enter leads, update opportunities, and view your forecast using your phone or desktop.

Pricing & Availability

Digital assistant for sales enablement. Retrieve product information from an ERP system or place an order for a customer.

Field Service Operations

Request and consume data from project management systems including Procore. Review plans. Check the weather at job sites.

Patient Care

Collect data to help diagnose health issues. Answer general questions on medication. Direct patients to other resources.

Employee Self Service

View PTO balances. Find policies and procedures. View manager dashboards detailing utilization rates and KPIs.

Integrate with Messenger, Collaboration, and Personal Assistants

Facebook Messenger

Facebook Messenger

Slack

Amazon Alexa

Current Features

UI Elements

Event buttons. Drop-down lists.

Personalization

User specific interactions.

Multi-Channel Delivery

Desktop and mobile support.

U

Analytics Support

Track user activity.

Intelligent Learning

Complex conversation flow.

User Directory Integration

Role-based functionality.

Oracle’s leading platform for developing digital assistants.

Oracle Digital Assistant provides a platform to develop assistants backed by artificial intelligence and machine learning. Whether you are looking to building digital assistants that integrate with backend business applications or simple chatbots to complete common tasks, this is the platform for your organization. Use Oracle Digital Assistant to engage with your customers and employees, and leverage this engagement to transform business processes.

Digital assistants are here. Time to automate.

We’d love to discuss ideas for process automation in your organization using digital assistants.