Past Event
LiveWorx 19
Fishbowl to highlight augmented reality solutions for field service based on PTC Vuforia, and system generated drawing and data loading solutions for PTC Windchill.
June 10 – 13, 2019 – Boston Convention & Exhibition Center
This year’s PTC LiveWorx will be held from June 10 – 13 at The Boston Convention and Exhibition Center in Boston, MA. Fishbowl’s PTC Windchill, Creo, and ThingWorx experts will be in attendance to share our knowledge and demo our latest solutions for engineering and manufacturing. If you’re interested in meeting with a representative from Fishbowl at PTC LiveWorx, contact us before the conference to set something up.
Exhibit Information | Booth #548
Stop by Fishbowl’s booth for free swag, demos and discussions of Fishbowl’s custom solutions
Exhibit Times:
Tuesday, June 11: 7:30 AM – 7:00 PM
Wednesday, June 12: 7:30 AM – 5:30 PM
Thursday, June 13: 7:30 AM – 10:30 AM
See the floor plan here.
Presentation Information
Title: Field Service Automation through PTC Vuforia Augmented Reality, Oracle Chatbots, and 360 Enterprise search
Our presentation will be held on Tuesday, June 11 at 1:30 PM.
Abstract: Field service is ready to be automated. Each year companies spend billions training service technicians and making sure their training programs comply with regulations. Furthermore, the field service workforce is quite mature, and as these service technicians retire they will take with them years of knowledge that will be hard to replace. Additionally, the high costs of service repairs motivate customers to at least consider fixing their products themselves. How can these problems be solved and field service automated? Come to this session and hear from Fishbowl Solutions’ president, Tim Gruidl, as he shares how combining augmented reality, chatbots, and enterprise search can automate training and product/part service repair for field service technicians. Tim will detail how PTC Vuforia industrial augmented reality, Oracle chatbots, and 360 enterprise search from Google or Mindbreze together provide augmented viewing and enterprise part searching, as well as a conversational interface to order parts. Tim will share use cases on how these integrated technologies can reduce the time, effort, and cost of traditional service training practices, as well as how they can truly automate the process of part or product service repair.
