Support

99% satisfaction for a reason.

We know how important customer support is to your business. We’re committed to resolving your issues and answering your questions quickly and accurately.  Our support team works with both Fishbowl software customers and Premium Support customers. We provide personalized service and are proud of our 99% customer satisfaction rate.

Premium Support for Oracle WebCenter Content

Support for your Oracle WebCenter environment should be timely, professional, and efficient.  Many WebCenter implementations require attention and care not covered by Oracle’s maintenance agreement. That’s where Premium Support comes in. Fishbowl’s Premium Support supplements your Oracle maintenance to provide proactive monitoring, personalized service, and knowledge specific to your environment. Reduce your risk and take the burden off your internal resources. Let us handle WebCenter Content, so you can get back to business.

Our plans are flexible. We tailor each Premium Support agreement to our customers’ specific needs and budget. Most engagements include the following activities:

f

Administrative Updates

We’ll take over day-to-day tasks such as managing user access, adding metadata, or creating rules and profiles.

System Patching

Worried about missing Oracle updates? We’ll automatically patch your system so you’re always up to date.

q

Break/Fix Troubleshooting

Inbound refinery conversion issues. Check-in failures. Server running slow. We’ll get to the bottom of it.

Oracle Support Assistance

If an issue requires contacting Oracle support, we’ll submit an SR on your behalf and oversee the whole process.

Fishbowl was methodical, thorough, and highly skilled… They delivered support at the highest level. I believe there is no better Oracle [WebCenter] support vendor in the marketplace than Fishbowl Solutions.

Director of IT

Leading Real Estate Management Firm

Contact Support

Get in Touch

+1 952.465.3407

How to Submit a Ticket

  • Go to fishbowlsolutions.zendesk.com.
  • Click on “sign up” in the top right corner of the page.
  • Provide your name and email address.
  • Use the link in the confirmation email to verify your account.

Support Hours

Monday–Friday 8:30 a.m. to 5 p.m. CT

The right support for your team.

We’d love to talk about how we can keep your WebCenter implementation up and running.