Mindbreeze Support

Your choice for Mindbreeze support.

We know how important search is to your business. At Fishbowl Solutions, we’re committed to resolving your issues and answering your questions quickly and accurately.  We provide phone, email, and web-based technical support for configuring and administering the Mindbreeze InSpire enterprise search appliance. Support is provided by Fishbowl’s US-based Mindbreeze Certified Experts, and we’re proud of our 99% customer satisfaction rate.

Fishbowl Solutions Support for Mindbreeze InSpire

Support for your Mindbreeze appliances should be timely, professional, and efficient. All Mindbreeze appliances include “basic support” from Mindbreeze, which includes bug fixes and new releases but does not cover configuration assistance or general questions. Many search implementations require attention and care not covered by this basic support—that’s where Fishbowl comes in. Our support contracts are available to all Mindbreeze customers whether or not you buy the appliances from us. Fishbowl’s Support for Mindbreeze InSpire supplements your Mindbreeze coverage to provide both break-fix troubleshooting and assistance with administrative tasks. Fishbowl will escalate and relay issues to Mindbreeze on your behalf if a product defect is suspected.

Support will answer specific questions about Mindbreeze capabilities including:

*

Indexing

Indices, data sources, and built-in connectors

i

Serving

Filter and client services including previews, facets, and suggestions

f

Relevancy

Help with query boosting, relevancy tuning, and rule-based adjustments

Search Apps

Search apps using the Search App Designer or default client

Query Transformation

Synonyms, replacements, stemming, and custom vocabularies

Contact Support

Get in Touch

+1 952.465.3407

How to Submit a Ticket

  • Go to fishbowlsolutions.zendesk.com.
  • Click on “sign up” in the top right corner of the page.
  • Provide your name and email address.
  • Use the link in the confirmation email to verify your account.

Support Hours

Monday–Friday 8:30 a.m. to 5 p.m. CT

The right support for your team.

We’d love to talk about how we can keep your Mindbreeze implementation up and running.